With over 10 years experience dedicated to luxury villa rentals in Italy, we have come across all manner of queries to make each individual villa rental flow perfectly. Some of these questions are shared below. If you do not find the answer you seek below, please give us a call on (+39) 328 6163309 or email email@example.com and we will find the answers for you.
What is included in the price?
The price is for one week, for the whole villa (not price per person). The price is for accommodation only, with some inclusive services which are noted in each property description.
Why is the maximum number of people allowed in some villas less than the number of sleeping spaces in the house?
We rent quality villas and never talk in terms of the number of beds in a villa, but the ideal number of people who can enjoy the whole home. Each villa in our portfolio is unique. It has been designed and furnished with individual attention and as such, the Owners of these properties insist on a strict max sleeping policy to provide the perfect space for you during your holiday. An example may be an owner who chooses to put a comfy double bed in one room but promotes this as a bedroom for one as the room is small – a perfect cosy treat for one, cramped for two.
On a serious note, if you exceed the maximum numbers, the owner reserves the right to charge for this and furthermore the owner and Luxury Ever reserve the right to remove your entire party from the house, with immediate effect, without compensation. We are strict about this condition please and hope you will see it as our dedication to providing perfect quality holidays.
Why do you need to know who is staying at the house during our holiday?
The first reason is security. For a myriad of reasons we need to protect you during your stay so we need to know who is staying when. The second reason is to prepare the house so it is just right for your party. If any details of who is in the party change after you have booked, please contact us and we will update our details.
How do I secure my holiday?
Once you have chosen your ideal villa holiday, we will confirm the dates with the Owner. We then require a one-third payment as a deposit from you and a signed booking form.
Is villa maid service the same as in a hotel?
No. Firstly, villa maid service does not include a bed making and turn down service. The time the maid service comes to the property is at the Owners discretion as opposed to a hotel where you can put a ‘do not disturb’ sign outside the door, knowing the maid will return later.
Where maid service is included, the number of hours for this are listed in the property description. This time covers cleaning of the house, not cleaning of dishes, laundry etc that are in use by you during the stay. Many clients top up the included hours to have extra support during their stay. Please contact us if you would like more hours and we will check availability and prepare a quote for you.
Do I have to pay locally for the final clean?
Usually no, quite every villa includes the departure clean. Just in case the final clean is not included in the rates, il will be clearly noted in each property description.
Can I pay for extra maid service?
Yes you can, naturally pending the maids availability. This is one of our most requested extra services. We will work with the owner of your chosen holiday villa to book the number of hours and level of service you wish and let you know the price for this extra service.We ask please to be given as much time as possible to arrange this for you so we have the best chance of booking the maids time just for you. In our experience this needs to be booked at least 3 months before your holiday to be sure of availability.
Do you take security deposits?
A refundable security deposit is requested and is defined in each villa’s page. When you book with Luxury Ever, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid within maximum 7 days after your departure.
Do I need to pay extra for essential utilities?
Water, gas and electricity is normally included from June to September. Supplements may apply outside these dates. Exceptions are clearly stated.
Do I need any travel insurance?
Yes. Comprehensive travel insurance is highly recommended. This must include cancellation insurance – each year we sadly have a few clients who, for personal reasons cannot travel.
Do I have to bring any bedlinen or towels?
Your property will have sheets, pillowcases, blankets or duvets. Normally three towels per person are provided. Cot linen is not always provided. We recommend you take your own for your baby’s comfort. Exceptions are always noted on each property page. Beds are normally made up for your arrival. If you would like linen to be changed mid stay please let us know.
What if I have a problem at the property during my stay?
We provide you with an information pack before your holiday with a list of contacts during your stay. You have our contact for any queries. We would encourage you to let us know any time you have a problem so we can speak to the Owner and fix it for you asap. It is not possible to accept complaints made upon your return if you have not allowed the owner the chance to fix any inconvenience caused to you.
Do I have to look after the pool and will the garden be ready for us?
Garden and pool maintenance is included and frequently done very early in the morning to minimise disruption to you. (You may not even see these people!) Often a pool net is left for you to remove any fallen leaves during your stay.
How do I cancel a reservation request?
Any cancellation requests must be received in writing via post, fax or certified email.
What is the cancellation policy?
The deposit is non-refundable. A cancellation fee of 100% of the total price applies to cancellations received within 60 days of the scheduled arrival. Comprehensive travel insurance that includes cancellation insurance is highly recommended.
Are pools at the villas open 365 days of the year?
Pools are normally open May – September. Water temperatures can be variable in the early and late periods. If you wish to travel during the shoulder seasons, please let us know and we will happy to guide you to the best villas for your stay. A good selection of our villas have pool heating, ideal for off season stays.
I am travelling with a baby. Will there be a cot and highchair?
These are not automatically provided, but may be available to hire. We find many of our clients take a travel cot as it is known to their child. We would contact the Owner for you to check if these are provided and try and source somewhere local to hire if not.
Do I have to pay extra for pool heating?
Pool heating usually carries a supplemental charge which we note on each villas with a heated pool page. They also require a couple of days to reach the required temperature so the pool heating element must be requested in advance.
What are the check in/ check out times and arrangements?
Check in is between 16:00 and 19:00 local time. If your arrival is delayed you must inform the contact person noted on the directions information sent to you before departure. If you arrive after this time (without making arrangements) you may not be able to gain access until the following day (and the Owner would not be liable for your extra overnight accommodation cost elsewhere). Check out is by 10:0 am on the day of departure.
I know bed sizes differ all over the world. Which sizes can I expect?
Double beds range from 1.40 m – 2.00 m. A single bed in Italy can start at 0.80 m. We take the view that anything below 0.80 m is ideal for children, not adults and will note this in the villa description.
What are the passport, visa and health requirements for Italy?
Not only do our customers come from all over the world, but rules of travel and health requirements often change. For this reason we always recommend you satisfy yourself of the passport and visa requirements from your home country. Some countries have healthcare agreements in place with other countries should you require medical support. For UK citizens for example, you should obtain a Ghic Card for medical support in all EU countries.
Will there be wifi at the villa?
Whilst many of our villas have Wi-Fi, this will often have a variable signal both in terms of the areas within the house you can access it, and in terms of the reliability of the service. This can be due to many factors, such as country location, thick stone walls in older buildings, or simply that the local service is not as high quality as we are used to in towns and cities. Please check with us if WIFI is essential to your booking.
Can I bring my sports car?
If you plan to arrive at the villas in a low sports car, we advise you to check at the time of booking that the access to the property is suitable.